Help Desk Technician

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit’s rapidly growing Foster City, CA office. The successful candidate will also troubleshoot hardware and software issues, administer and support our cloud first tech stack, configure Apple MacBooks, maintain conference rooms, perform minor system repairs and manage IT inventory and consumables. The technician documents and triages incidents through our ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems and contributes to maintaining a secure, standardized and scalable endpoint environment.

WHAT YOU'LL DO

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment

• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks

• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)

• Perform new hire onboarding and offboarding including system provisioning, asset assignment, access setup and equipment recovery

• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity

• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational

• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets

• Document service requests, incidents and resolutions in the IT ticketing platform

• Contribute to documentation, knowledge base articles and process improvement initiatives

• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate

• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

REQUIRED SKILLS & EXPERIENCE

• 1+ years of experience of IT support experience

• Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment

• Experience supporting Google Workspace administration and end-user troubleshooting

• Familiarity with endpoint management/MDM platforms (Kandji preferred)

• Understanding of identity and access management concepts such as MFA and SSO

• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)

• Experience supporting video conferencing and AV systems

• Familiarity with IT ticketing systems

• Strong organizational skills and ability to manage multiple concurrent requests

• Excellent verbal and written communication skills with a customer-first mindset

• Ability to lift and move IT equipment up to 40 lbs

• Work onsite at least four days per week

BONUS QUALIFICATIONS

• Active Replit user and passionate about making software creation more accessible

• Experience supporting Microsoft Windows and Linux endpoints

• CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified

This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of at least Monday, Wednesday, and Friday, with one additional day.

Full-Time Employee Benefits Include

Competitive Salary & Equity

401(k) Program with a 4% match (US Only)

Health, Dental, Vision and Life Insurance

Short Term and Long Term Disability

Paid Parental, Medical, Caregiver Leave

Flexible Time Off (FTO) + Holidays

Commuter Benefits (In-Office Only)

Monthly Wellness Stipend

‍ Autonomous Work Environment

In Office Set-Up Reimbursement (In-Office Only)

Quarterly Team Gatherings

In Office Amenities (In-Office Only)

Want to learn more about what we are up to?

• Meet the Replit

Responsibilities

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)
• Perform new hire onboarding and offboarding including system provisioning, asset assignment, access setup and equipment recovery
• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational
• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
• Document service requests, incidents and resolutions in the IT ticketing platform
• Contribute to documentation, knowledge base articles and process improvement initiatives
• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions
• Administer and support our cloud first tech stack
• Configure Apple MacBooks
• Maintain conference rooms
• Perform minor system repairs

Requirements

• 1+ years of experience of IT support experience
• Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
• Experience supporting Google Workspace administration and end-user troubleshooting
• Familiarity with endpoint management/MDM platforms (Kandji preferred)
• Understanding of identity and access management concepts such as MFA and SSO
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Experience supporting video conferencing and AV systems
• Familiarity with IT ticketing systems
• Strong organizational skills and ability to manage multiple concurrent requests
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to lift and move IT equipment up to 40 lbs
• Work onsite at least four days per week

Preferred Qualifications

• Active Replit user and passionate about making software creation more accessible
• Experience supporting Microsoft Windows and Linux endpoints
• CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified

• Competitive Salary & Equity
• 401(k) Program with a 4% match (US Only)
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Flexible Time Off (FTO) + Holidays
• Commuter Benefits (In-Office Only)
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement (In-Office Only)
• Quarterly Team Gatherings
• In Office Amenities (In-Office Only)