The Project Manager, Production ensures successful production execution across a portfolio of accounts.
The Project Manager, Production is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to manage all components of a project lifecycle.
RESPONSIBILITIES
- Orchestrate complex workflows including translation, QA, DTP, multimedia, and linguistic sign-off for LILT’s largest enterprise customers.
- Engage directly with customers to clarify project requirements, ensure all assets are received, and provide accurate status updates and confirm delivery in line with pre-defined SLAs
- Coordinate seamlessly with internal engineering and linguistic teams to resolve bottlenecks fast.
- Own internal and external communication within pre-defined SLAs
- Identify risks, potential issues, plan to and mitigate them, and escalate to the Program Leader as appropriate
- Define and delegate admin work to PCs
- Control budgets effectively
- Effectively balance and manage priorities across a variety of task types and customers
- Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines
- Mitigates risk and escalates issues or problems in an effective manner, along with proposed solutions
- Asks pertinent questions to ensure full comprehension of the task in hand
- Strictly follows Production SOPs and best practices.
- Ensure projects are managed and delivered in line with Production KPIs (Margin, Quality, On Time Delivery)
- Meticulous attention to detail and the ability to juggle multiple high-priority deadlines.
- Implement new features, efficiencies and initiatives in line with Department and Company goals.
DUTIES
- Manage the end to end project management workflow (including Translation, QA, DTP, Linguistic Sign Off, E-Learning, Multimedia)
- Ensure all projects are delivered on time as per customer SLA
- Manage quality at the project level, ensuring linguists adhere to Customer linguistic assets and QA rules
- Responds quickly and efficiently to internal and external stakeholders
- Ensure all system admin, including data entry, is accurate
- Process invoicing and payments
- Monitor linguistic assets (TM, Style Guides, reference material)
- Demonstrates a deep understanding of all production workflows and processes related to Enterprise accounts
- Utilize systems and tools released by Production
- Train supporting resources on key production processes and methodology
- Develop and maintain process documentation related to their Customer
- Consistently follow correct protocols for tasks and accounts.
- Escalate quality complaints and feedback received from Customer stakeholders
- Raise Customer Support tickets as required
- Perform Linguist Sourcing in our existing vendor database and enters sourcing requests when new vendors are needed
- Completes ongoing risk assessment and mitigation for all production areas.
- Manage linguist communication for all projects
REQUIRED EXPERIENCE
- 2-5+ years of professional experience in managing large-scale complex production for large scale Enterprise customers
- Proven customer-facing experience
- Excellent internal communication skills, including fast responsiveness and quick resolution
- Solid organizational skills including meticulous attention to detail and multitasking skills
- Able to meet deadlines and work under pressure.
PREFERRED EXPERIENCE
- Experience with video localization is preferred.
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