Senior Engineering Manager Twilio’s Conversational Agents

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager in Twilio’s Conversational Agents Organization

About the job

The Conversational Agents Organization at Twilio is building the bridge between AI agents and the Twilio platform. We are seeking a Senior Engineering Manager to lead the Agent Implementations team. This role will lead the team responsible for building and operating best in class agents that power Twilio’s own business workflows. If you’re interested in helping spearhead Twilio’s internal AI transformation this role is for you!

Responsibilities

In this role, you’ll

• Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.

• Build and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation.

• Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.

• Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.

• Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.

• Acquire new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• 5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)

• 3+ years of experience directly supervising

Responsibilities

• Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
• Build and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation.
• Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.
• Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.
• Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.
• Acquire new technical skills and knowledge in a fast-paced, high-delivery environment.

Requirements

• 5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)
• 3+ years of experience directly supervising