Senior Employee Relations Partner

About the Team

OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI).

The Global Employee Relations and People Standards team brings together expertise in employee relations, employment investigations, and People compliance, policy, and standards. We play a critical role in shaping how OpenAI supports its people through complexity, growth, and change.

Our team guides and supports the company through some of its most nuanced and high-impact people challenges. We operate with deep context and care, balancing trust, judgment, and creativity in every situation. We don’t default to predefined frameworks. Instead, we take a principled yet flexible approach, designing thoughtful, tailored solutions that reflect our values, the needs of our employees, and the unique pace of OpenAI.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

About the Role

We’re looking for a Senior Employee Relations Partner to focus on the non-investigative side of ER work, supporting high-trust, high-impact people matters. This includes conflict resolution, high-risk performance management, sensitive employee exits, and navigating workplace dynamics that require thoughtful, strategic support even when they don’t involve formal investigations. This role will report to the senior manager of the team.

We're looking for someone who brings creativity, flexibility, and a deeply human-centered approach to solving people challenges. You’re energized by complexity and nuance, and instinctively seek out tailored, thoughtful solutions rather than one-size-fits-all answers. You don’t just apply rules; you understand context, think strategically, and help leaders make principled decisions that reflect our values and evolving culture. This role is a fit for someone who adapts quickly, thrives in uncertainty, and focuses on what’s possible, not just what’s standard.

This work requires exceptional interpersonal skills and the ability to connect across all levels, build trust quickly, and guide leaders with clarity and confidence. You should be comfortable in a high-growth, fast-changing environment, making sound decisions with imperfect information. You bring expertise in navigating high-tension, highly escalated employee situations, and remain calm, clear-headed, and grounded under pressure. You’ll approach your work with urgency, empathy, and strong judgment, serving as a collaborative partner and steady presence in nuanced people moments. Your impact will help reinforce a culture of clarity, accountability, and psychological safety, and support leaders and teams in doing their best work through times of growth and complexity.

This role will report to the senior manager of the team and will collaborate closely with cross-functional partners across the People Team.

In this role, you will

• Advise and guide managers, HRBPs, and cross-functional partners through complex or high-risk employee situations, including performance management, conflict resolution, reorganizations, and difficult conversations. You’ll bring emotional intelligence and principled thinking to every interaction.

• Help shape the responsible adoption of AI-enabled tools within ER, identifying opportunities to improve workflows, knowledge sharing, and service delivery while maintaining confidentiality, appropriate safeguards, and meaningful human review.

• Help build scalable tools and frameworks that strengthen ER support across the company and reduce over-reliance on formal processes or investigations.

• Translate recurring ER challenges into scalable tools, guidance, operating practices, and manager resources without creating unnecessary process or bureaucracy.

• Act as a sounding board and escalation partner for workplace culture concerns, manager-employee d

Responsibilities

• Advise and guide managers, HRBPs, and cross-functional partners through complex or high-risk employee situations, including performance management, conflict resolution, reorganizations, and difficult conversations
• Help shape the responsible adoption of AI-enabled tools within ER, identifying opportunities to improve workflows, knowledge sharing, and service delivery while maintaining confidentiality, appropriate safeguards, and meaningful human review
• Help build scalable tools and frameworks that strengthen ER support across the company and reduce over-reliance on formal processes or investigations
• Translate recurring ER challenges into scalable tools, guidance, operating practices, and manager resources without creating unnecessary process or bureaucracy
• Act as a sounding board and escalation partner for workplace culture concerns

Requirements

• Bring expertise in navigating high-tension, highly escalated employee situations
• Demonstrate exceptional interpersonal skills and the ability to connect across all levels, build trust quickly, and guide leaders with clarity and confidence
• Comfortable in a high-growth, fast-changing environment, making sound decisions with imperfect information
• Remain calm, clear-headed, and grounded under pressure

• Offer relocation assistance to new employees