Field Enablement Lead, Technical Success

About the Team

The GTM Enablement team helps OpenAI’s customer-facing organizations turn rapidly evolving AI capabilities into consistent, high-quality customer outcomes. We build the onboarding, learning experiences, playbooks, and knowledge systems that help teams develop technical depth, stay current, and confidently guide customers through successful AI adoption.

About the Role

We’re hiring a Field Enablement Lead, Technical Success to design and scale enablement for our rapidly growing technical customer-facing teams. You will own programs spanning onboarding, continuous skill development, technical pitches and demos, and subject-matter-expert knowledge sharing. Working closely with Technical Success leaders, Product Enablement, and technical SMEs, you will turn complex product knowledge and field experience into practical systems that improve readiness, consistency, and the quality of customer interactions and deployments.

In this role, you will

• Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding, role-based skill development, and ongoing readiness needs.

• Redefine and operate the Subject Matter Expert (SME) program, creating clear pathways for technical experts to share knowledge and raise technical depth and consistency across GTM.

• Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets.

• Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions.

• Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse.

You might thrive in this role if you have

• 5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.

• A proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments.

• Exceptional communication and organizational skills, with the ability to lead multiple complex programs and align senior cross-functional stakeholders.

• Experience building customer-journey-based playbooks, how-to guides, and technical learning assets that drive consistent field behavior.

• Direct customer-facing experience as a Solutions Engineer, Solutions Architect, or similar technical practitioner, or experience leading these teams.

• Strong judgment and the ability to independently define, prioritize, and lead ambiguous, high-impact initiatives while influencing across organizational boundaries.

Nice to have

• Strong understanding of enablement methodologies, instructional design principles, and adult learning theory.

• Familiarity with AI/ML technologies, platform products, or other deeply technical SaaS offerings.

• Led SME programs, communities of practice, or other knowledge-sharing systems.

• Background in technical content creation, curriculum design, or training facilitation.

• Have shaped strategic enablement programs that measurably improve onboarding speed, technical readiness, and execution across diverse GTM roles.

• Use technology and automation to personalize learning, scale enablement, and continuously improve programs through feedback and measurable outcomes.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin,

Responsibilities

• Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding, role-based skill development, and ongoing readiness needs.
• Redefine and operate the Subject Matter Expert (SME) program, creating clear pathways for technical experts to share knowledge and raise technical depth and consistency across GTM.
• Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets.
• Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions.
• Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse.

Requirements

• 5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.
• A proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments.
• Exceptional communication and organizational skills, with the ability to lead multiple complex programs and align senior cross-functional stakeholders.
• Experience building customer-journey-based playbooks, how-to guides, and technical learning assets that drive consistent field behavior.
• Direct customer-facing experience as a Solutions Engineer, Solutions Architect, or similar technical practitioner, or experience leading these teams.
• Strong judgment and the ability to independently define, prioritize, and lead ambiguous, high-impact initiatives while influencing across organizational boundaries.

Preferred Qualifications

• Strong understanding of enablement methodologies, instructional design principles, and adult learning theory.
• Familiarity with AI/ML technologies, platform products, or other deeply technical SaaS offerings.
• Led SME programs, communities of practice, or other knowledge-sharing systems.
• Background in technical content creation, curriculum design, or training facilitation.
• Have shaped strategic enablement programs that measurably improve onboarding speed, technical readiness, and execution across diverse GTM roles.
• Use technology and automation to personalize learning, scale enablement, and continuously improve programs through feedback and measurable outcomes.