Technical Account Manager (Malaysia)

About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

About GenScript Biotech Corporation

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

Position: Technical Account Manager

Location: Malaysia (Home-based)

Position Summary

Technical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.

Key Responsibilities

• Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.

• Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customers

• Work closely with business unit Sales Account Managers, Production Managers and Senior Scientists as a consultant to clients in technical matters and improve customer satisfaction

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

• Attends trade/technical shows and gives technical presentations to customers

Qualifications

• Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology

• 1-2 years of commercial experience will be an advantage

• Ability to communicate fluently in both English and Chinese, verbally and in writing

• Good presentation skills with technical content

• Customer-focused, proactive/action-oriented

• Previous industry experience in a similar commercial role will be advantageous but is not essential

• Highly motivated individual with excellent communication, organization and time management skills

Benefits

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

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