Category Vendor Manager (Europe/LATAM)

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials , and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

Make an Impact as a Category Vendor Manager at Worldwide

Play a key role in ensuring the security, quality, and performance of the vendors who support Worldwide’s clinical trials. In this role, you will help drive operational excellence across a global vendor network, ensuring services are delivered to agreed standards and supporting successful trial delivery.

Working cross-functionally with internal teams and external partners, you will lead vendor performance oversight, risk management activities, and continuous improvement initiatives. Your ability to build strong relationships, resolve challenges, and promote collaboration will directly contribute to quality outcomes across the clinical trial lifecycle.

You will also help foster a strong one-team culture with vendors and stakeholders, creating an environment focused on accountability, partnership, and continuous improvement.

Where You'll Work

This is a remoterole open to candidates based in Europe/LATAM. You will collaborate with global teams across multiple time zones.

What You'll Do

• Build and maintain strong relationships with third-party vendors supporting clinical trial activities.

• Implement and support Worldwide’s vendor governance strategy, monitoring compliance, effectiveness, and performance outcomes.

• Measure and evaluate vendor performance through scorecards, surveys, KPIs, and other performance management tools.

• Partner with study teams to resolve vendor performance issues and support successful study delivery.

• Lead the oversight of vendor-related quality incidents, including the implementation and follow-up of CAPA plans.

• Develop and report on vendor performance trends, risks, and improvement opportunities across key service categories.

• Drive continuous improvement initiatives with core and critical vendors to enhance quality, collaboration, and operational excellence.

• Monitor outsourced service risks and oversee the implementation of vendor risk mitigation plans.

• Represent the Vendor Management function during sponsor qualification audits and support vendor assessment and qualification activities.

What You'll Bring

• BA/BS degree in Business Administration or a related field, or an equivalent combination of education and experience.

• Minimum 3 years of vendor management experience; experience within the pharmaceutical or CRO industry preferred.

• Proficiency in English.

• Experience managing vendor performance programmes, KPIs, scorecards, and improvement plans.

• Strong relationship management skills, with the ability to engage effectively at both operational and executive levels.

• Excellent written and verbal communication skills and the ability to collaborate across global teams.

• Experience with TrackWise, Salesforce, Sciforma,