Managed Services Consultant - CCaaS

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr ’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr 's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way .

What you will do

Discover and realise ongoing success criteria for Sprinklr clients with the following:

• Manage and optimise configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.

• Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.

• Maintain platform relevancy according to changes business needs.

• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.

• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.

• Ensure that every client derives the most value possible from the Sprinklr platform.

• Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts.

• Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

Who You Are & What Makes You Qualified

• Experience in Enterprise Software deployment management and/or implementation.

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CCaaS experience essential

• Excellent written and verbal communication skills.

• Strong technical background with advanced computer skills.

• Ability to work independently and as a member of a team.

• Demonstrate experience and a passion for the social media technology universe.

• Extremely strong communication and presentation skills.

• Ability to work effectively under tight deadlines and juggle several assignments simultaneously.

• Fluency in social media platforms and direct experience in working with or for social media management software is preferred.

• Passion for solving client challenges and commitment to client delight.

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empow