Core Operations Lead, Community & Culture

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe our research will eventually lead to artificial general intelligence, a system that can solve human-level problems.

The Community & Culture Engagement team helps people discover, use, and advocate for OpenAI’s tools through community programs, social storytelling, creator partnerships, and cultural experiences. Our work connects OpenAI with the people and communities who bring its technology into everyday life.

As the team grows across disciplines and markets, we need shared foundations that connect our work, make priorities clear, and help us deliver with speed and care.

About the Role

We’re looking for a senior operations leader to own Community & Culture’s integrated operating model. You will build and own the infrastructure that enables the team to operate as one and execute at a consistently high standard. You are accountable for keeping the plans funded, staffed and executable as priorities change. You will establish the shared practices, clear accountability, and reliable information that allow leaders to make sound decisions and teams to deliver on their commitments.

This is a senior leadership role that combines organizational judgment with hands-on building. Working closely with Community & Culture leadership and partners across OpenAI, you will turn strategy into practical operating plans, anticipate risks, and guide decisions about where we invest and how we staff the work. You will build systems people trust and use, adapting them as priorities and the organization evolve.

This role is based in San Francisco, CA or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will

• Establish and own Community and Culture’s integrated operating model. This includes overseeing and building practical tools and workflows for financial management, resourcing, and operating reviews.

• Own the team’s financial operating system. In partnership with Finance, Marketing, Partnerships and Comms leads, establish a consistent approach to budgeting, forecasting, spend approvals, and reporting across central and international teams. Maintain a trusted view of planned, committed, and actual spend. Responsible for driving tradeoff decisions, investment shifts and reallocation where needed.

• Establish clear governance across the team. Define decision rights, build and own approval processes, clarify program ownership and appropriate handoffs to partner teams, and create clear escalation paths across the team.

• Lead resourcing and capacity planning. Translate priorities into plans for full time, freelance, and agency remits. Identify gaps in skills and capacity, develop hiring and investment recommendations, and guide leaders through tradeoffs about where to add, shift, or sequence resources.

• Build and own reliable agency and vendor operations. Partner with Procurement, Legal, and Finance to establish clear processes for scopes of work, contracts, onboarding, purchase orders, and renewals. Ensure external commitments have clear owners, funding, and expectations. Guide and hold teams accountable to measurable outcomes from pilot programs.

• Raise the standard of operational execution. Establish meaningful measures of forecast quality, planning reliability, capacity, and follow-through. Anticipate issues before they affect delivery and lead improvements as the team grows.

You might thrive in this role if you have

• 10+ years of experience in operations, business operations, or a related discipline, including senior leadership responsibility for a complex, growing organization.

• A successful track record of owning budgets, forecasts, and financial planning processes, with the judgment to help senior leaders weigh competing investments and resource needs.

• Experience building governance and ways of w

Responsibilities

• Establish and own Community and Culture’s integrated operating model, including overseeing and building practical tools and workflows for financial management, resourcing, and operating reviews.
• Own the team’s financial operating system by establishing a consistent approach to budgeting, forecasting, spend approvals, and reporting across central and international teams in partnership with Finance, Marketing, Partnerships and Comms leads.
• Maintain a trusted view of planned, committed, and actual spend, and drive tradeoff decisions, investment shifts, and reallocation where needed.
• Establish clear governance across the team by defining decision rights, building and owning approval processes, clarifying program ownership and appropriate handoffs, and creating clear escalation paths.
• Lead resourcing and capacity planning by translating priorities into plans for full time, freelance, and agency remits, identifying skill gaps, and developing hiring and investment recommendations.
• Build and own reliable agency and vendor operations by partnering with Procurement, Legal, and Finance to establish clear processes for scopes of work, contracts, onboarding, purchase orders, and renewals.
• Raise the standard of operational execution by establishing meaningful measures of forecast quality, planning reliability, capacity, and follow-through, and anticipating issues before they affect delivery.

Requirements

• 10+ years of experience in operations, business operations, or a related discipline, including senior leadership responsibility for a complex, growing organization.
• A successful track record of owning budgets, forecasts, and financial planning processes, with the judgment to help senior leaders weigh competing investments and resource needs.
• Experience building governance and ways of working.

• Relocation assistance to new employees.