Head of Partner Services Delivery and Success

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As the leader of Partner Services Delivery and Success within Partnerships at Anthropic, you will lead the global field delivery, partner success and partner health teams that make Claude deployments succeed at our customers when our partners build and run them. This is a senior leadership role on the Partnerships leadership team, reporting to the Global Head of Partnerships.

A deployment starts with work the business wants an agent to do: a research process in a bank, claims handling at an insurer, engineering workflows in a retailer. A partner's engineers build it against the customer's own systems and data, evaluate it on real work rather than a demo, and put it live. If it holds, the customer builds the next ten themselves and the partner carries the pattern to the next customer in that industry.

What good means is the same every time, whoever builds it: on time, on track, high quality, high customer satisfaction, and impact the customer can see in their own business. Holding that across thousands of deployments a year, almost none of which your own people build, is the job.

This is a build, and it is a scaling problem. The function is new, the teams are mostly still to be hired, demand is growing far faster than any team can be hired against it, and the way we deploy agents is changing faster than a method written down in advance can keep up with.

What you will own

• Deployment strategy and approached. Bringing the best ways to deploy Claude to our customers through partners: which deployment approaches we back, which partners we build them with, and how both change as the models and the use cases move.

• Field delivery. A global organisation across the Americas and international markets, which you hire, lead and grow. Our own people, in region, alongside the partner's team on live engagements: they run the delivery cadence, hold the work to date and quality, and are the first to know when something is going wrong. Most of the team sits here, and it is accountable for deployments landing on time and on track, to a high quality bar, with high customer satisfaction and impact the customer can see in their own business, against the customer's own deployment plan rather than a partner work order.

• Delivery assurance. The standard a Claude deployment is held to, how it is inspected on live engagements, and how a shortfall gets back to the partner as root cause rather than as a complaint. Where a partner's own delivery practice meets that standard, you approve them to carry the work and you assure the result.

• Partner success. The partner's own capability to deliver. One person is the point of contact across everything a partner is building, and the method is built with partners rather than handed to them: the patterns that worked on real engagements, turned into something the next partner can run, and the centres of excellence inside our largest partners that let their own engineers deliver to our standard.

• Partner health and escalation. An honest read on how

Responsibilities

• Lead the global field delivery, partner success and partner health teams that make Claude deployments succeed at customers when partners build and run them
• Own deployment strategy and approach, including which deployment approaches to back, which partners to build them with, and how both change as models and use cases move
• Hire, lead, and grow a global field delivery organisation across the Americas and international markets
• Run the delivery cadence, hold the work to date and quality, and identify issues early on live engagements with our own people in-region alongside the partner's team
• Ensure deployments land on time, on track, to a high quality bar, with high customer satisfaction and business impact, against the customer's own deployment plan
• Establish the standard a Claude deployment is held to, inspect it on live engagements, address shortfalls with partners as root cause, and approve partners to carry the work
• Manage partner success by serving as the point of contact across everything a partner is building, developing methods with partners, and building centres of excellence inside our largest partners
• Handle partner health and escalation to maintain an honest read on operations