About this role
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We are seeking a dynamic and experienced Account Executive to join our team. In this role, you will play a pivotal part in propelling our new business growth in the Mid Market and Enterprise segment, managing the full sales cycle, from outbound prospecting through to close. This role requires a consultative, value-based selling approach and the ability to adapt to different APAC markets and buying environments, including ANZ, HK, Singapore & Malaysia.
What will I be doing?
• Product Evangelism: Champion Fin's product by driving its adoption and growth within the Mid-Market and Enterprise segment.
• Sales Cycle Management: Oversee the complete new business sales cycle for Mid-Market/Enterprise customers, from initial outbound to closing deals, utilising a consultative values based sales approach.
• Experience: Previous experience selling into ANZ, HK, Singapore & Malaysia, through outbound and working with partners.
• Pipeline Generation: Ensure at least 40% of total qualified pipeline value is sourced through outbound activity, measured quarterly.
• Forecasting & Reporting: Deliver accurate sales forecasts and provide clear visibility on revenue performance.
• Product Knowledge: Maintain comprehensive and up-to-date knowledge of our evolving products and sales processes.
• Tailored Demonstrations: Develop and present customized product demonstrations to meet specific client needs.
• Team Development: Engage in mentoring and development activities within the sales team.
• Customer Advocacy: Represent the voice of the customer to internal stakeholders, including Marketing and Product teams.
• Develop compelling, tailored product demonstrations and business cases based on customer needs.
What skills do I need?
• Sales Expertise: Minimum of 5+ years of experience as an Account Executive, with at 3+ years in Saas.
• Track Record: Proven success in meeting and exceeding sales quotas.
• Communication: