About this role
Location: 66 Fordhouse Blvd, Etobicoke, ON, M8Z 5X7
Shift: Saturday to Wednesday (6:00 AM to 2:30 PM) - flexibility required based on business needs
S'more about the team:
Reporting directly to the Hub Manager, the Hub Coordinator will participate in scheduling on road delivery operations and providing front-line leadership. You will help execute the day-to-day operations of the business, coordinate vehicle capacity, serve as a support person for hourly staff, and champion health and safety initiatives ensuring site compliance .
Lettuce share what this role will be responsible for:
• Support a team of Delivery Associates to meet quality standards, achieve performance metrics, and execute the delivery processes end-to-end
• Accountability for health & safety compliance, recordkeeping, reporting, and investigation
• Meeting and exceeding service KPIs, and responding to customer service requests and escalations
• Conduct morning team huddles to convey safety messaging, quality tips, and maintain engagement and open communication with employees
• Perform dispatching functions for drivers while on-road. Direct activities and provide training, coaching, and guidance
• Management of employee scheduling and time & attendance
• Responsible for ensuring compliance with all safety, GMP and policies/procedures, as well as adherence to PPE/hygiene policies.
• Help maintain an inclusive workplace culture and relationships with all staff, delivering on development and retention goals
• Communicate any issues with Hub Manager and Fleet Asset Specialist
• Providing End Of Shift reporting to Hub Supervisor with a breakdown of any on-road incidents and status of any returned boxes.
• Ensuring compliance with all safety, GMP and policies/procedures, as well as adherence to PPE/hygiene policies.
• Other duties as assigned
Sound a-peeling? Here's what we're looking for:
• 1-2 years experience in delivery dispatch
• A valid full driver’s license required
• Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules including nights, weekends, and holidays as required
• Basic proficiency in manipulating data and reporting
• Can lift up to 50lbs and participate in physical job activities such as standing, walking, crouching daily. Can work in an environment that may be hot, cold, and noisy.
• MHE license is ideal, on-site training is available
• Ability to work calmly and effectively under pressure in a fast-paced, deadline-oriented environment
Let’s cut to the cheese, this is why you'll love it here:
• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!