About this role
Location: 66 Fordhouse Blvd, Etobicoke, ON, M8Z 5X7
Shift: Monday to Friday from 8:00AM to 4:30PM
S'more about the team:
The Hub Manager will have oversight and responsibility over all functional areas within the facility and geographic delivery service area. Building from the ground up, you will shape and scale an industry-leading chilled last-mile delivery operation in your region, delivering thousands of freshly produced meal boxes directly to our customers each and every day.
Lettuce share what this role will be responsible for:
• Plan, execute and continually improve the day-to-day operations in the Delivery Hub, encompassing sortation processes, fleet management, route planning and coordination of on-road delivery operations
• Accountability for meeting and exceeding KPIs, health & safety compliance, and customer service benchmarks
• Strategic planning and forecasting; evaluate volumes and capacity, resolve problems, and address resource gaps
• Own the financial and operational health of the site; manage P&L and budgeting
• Validate fleet health and maintenance schedules, confirm vehicle demand and driver staffing / scheduling in-line with volume variability
• Cultivate and sustain a culture of safety, positivity, inclusion and excellence
• Manage the business relationship and performance of delivery partners / service providers through frequent reviews and alignment meetings. Create action plans that ensures business objectives and SLA’s are met
• Assist in the development and optimization of key operational processes and standards
• Work directly with management, external partners, service providers and cross-functional team members to properly execute company objectives and project timelines
• Other duties as assigned
Sound a-peeling? Here's what we're looking for:
• 4+ years leadership experience in supply chain, transportation, or fulfillment companies
• 4+ years direct management experience of employees, contingent workforce, or third-party resources in a large scale environment
• Valid Class 5 license (or equivalent in Canadian Province)
• Ideally, you have experience in a leadership role in an in-sourced last mile delivery operation
• Quantitative and analytical experience – must have exceptional MS Excel skills
• Decisive, data-driven and customer-centric
• Knowledge of fleet management and vehicle preventative maintenance
• Proactive, ambitious, and assertive: take ownership of work and think beyond the scope of a given assignment
• Strong interpersonal skills and self-motivated
• Entrepreneurial with a strong attitude towards getting things done, comfortable working in a hands on environment
Let’s cut to the cheese, this is why you'll love it here:
• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health S