About this role
Location: Toronto, ON
S'more about the team:
The Senior Analyst, Outbound Logistics is a strategic, high-ownership role responsible for managing HelloFresh Canada's carrier network across both last mile and middle mile. You will serve as the primary point of contact for all carrier relationships — from onboarding new partners to holding the existing network accountable for quality and cost performance.
While the Systems and Analytics teams provide the tools and data, you are the operator who turns insight into action: renegotiating rates, escalating service failures, shaping network strategy, and continuously raising the bar on what "great" looks like for Canadian logistics.
Lettuce share what this role will be responsible for:
Carrier Management & Accountability
• Own day-to-day and strategic relationships with last mile and middle mile carriers across the Canadian network
• Hold carriers accountable to agreed KPIs, with a focus on On-Time Performance (OTP) and Contactless Completion (CC) error rates
• Lead regular business reviews, issue escalations, and corrective action plans with carrier partners
Onboarding & Network Expansion
• Lead end-to-end onboarding of new carrier partners, including operational setup, system integration, and readiness validation
• Identify network gaps and proactively source, evaluate, and onboard partners to fill them
Cost Strategy & Optimization
• Own carrier cost performance across the network; develop and execute a roadmap to continuously reduce cost per shipment without compromising service quality
• Lead rate negotiations and contract renewals; benchmark carrier pricing against market and identify savings opportunities
• Partner with Finance and Analytics to model cost scenarios and quantify the impact of network changes
Quality & Continuous Improvement
• Monitor OTP, CC errors, and other service metrics; identify root causes and drive resolution with carriers
• Develop and maintain scorecards and reporting frameworks that create transparency and drive accountability
• Champion a culture of continuous improvement across the carrier base
Network Strategy
• Contribute to the long-term logistics network strategy for Canada, including carrier diversification, regional coverage, and resilience planning
• Translate business growth plans into network requirements; proactively adjust carrier mix and capacity to stay ahead of demand
Cross-functional Collaboration
• Partner with Systems, Analytics, Customer Experience, and Operations teams to align carrier performance with broader business goals
• Act as the voice of the carrier network internally, surfacing risks, opportunities, and trade-offs to leadership
• All other duties, as assigned
Sound a-peeling? Here's what we're looking for:
• 3–5 years of experience in Logistics, Supply Chain, or Operations, with a focus on carrier management, partner onboarding, and network optimization
• Demonstrated experience man