About this role
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we create technology that brings joy, simplicity, and earnings to local communities. From food and retail delivery to merchant services and business tools, we build products that help merchants grow while delivering exceptional customer experiences.
We are looking for a Manager, Merchant Operations to join our Merchant Operations team. In this role, you will drive operational excellence, performance management, and execution across key Merchant Success programs and initiatives. You will work closely with country, regional, and global stakeholders to ensure teams are aligned, performance is tracked effectively, and strategic priorities are translated into measurable outcomes. This is a highly cross-functional role with significant exposure to senior stakeholders and the opportunity to influence how merchant operations scale across Wolt.
What you'll be doing
As a Manager, Merchant Operations, you will be responsible for driving performance visibility, operational rigor, and execution across a portfolio of merchant-focused programs. You will act as a connector across teams, ensuring priorities are clear, progress is tracked, risks are surfaced early, and teams have the support needed to deliver results.
Day-to-day in this role you'll:
• Maintain and distribute recurring business reviews, performance reports, and operational updates across Self-Service Adoption, Early Merchant Success, Merchant Success Tooling Operations, and other assigned programs.
• Monitor country, regional, and global performance against agreed KPIs, targets, and delivery milestones, ensuring visibility across stakeholders.
• Drive accountability and follow-up on key initiatives, ensuring actions are executed consistently across countries, regions, and global workstreams.
• Identify performance gaps and opportunities, highlighting overperforming and underperforming markets, initiatives, and programs while escalating risks where necessary.
• Analyze trends, conduct root cause analyses, identify operational bottlenecks, and recommend actions to improve outcomes.
• Provide consultative support to country and regional teams, helping them understand performance drivers, prioritize actions, and adopt best practices.
• Partner closely with Prod