About this role
As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning . The Renewals team is an integral part of Asana's success, partnering wit h customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure A sana customers are set up for continued success from their Asana investment . Your primary focus will be managing client renewals to maximize r etention, identify expansion opportunities, and drive a high degree of customer satisfactio n .
This role is based in our Munich office with an office-centric hybrid schedule . Th e standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams wi th which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements .
What you’ll achieve
• Secure and Retain Revenue: Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration .
• Close Renewals: Understand customer needs and demonstrate account management capabilities to bring renewals to closure .
• Engage Key Stakeholders: Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments .
• Manage Territory Processes: Own and execute the quote-to-close processes for all renewals within an assigned territory .
• Defend Market Share: Effectively defend against competitive pressures .
• Forecast Accurately: Maintain and report an accurate rolling 90-day forecast of renewals .
• Cross-Functional Collaboration: Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests .
• Drive Process Efficiency: Assist with enhancing and improving systems and processes to increase internal operational efficiencies .
About you
• 2–5 years of experience with software/subscription renewals or account management; SaaS experience is a plus .
• Fluency in German .
• Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement .
• Strong organizational and time-management skills, paired with precise written and verbal communication attributes .
• Experience creating pricing presentations and delivering them to C-level customers .
• Thrives when partnering with Sales and Customer Success teams to achieve common organizational goals .
• Ability to drive momentum and on-time renewals by connecting dots at large organizations, influencing stakeholders, and driving collaboration .
• Approaches work with empathy and a creative, problem-solving mindset .
• Capable of balancing a comple x