About this role
Your role
As Strategic Projects Manager (all genders) , reporting to the Strategy Director, you manage critical projects that bring the HelloFresh DACH strategy to life, with a focus on customer experience and business development. You own the AI roadmap for DACH, positioning the organization to unlock strategic and operational efficiency.
This role is available for a 24-month contract (extension possible).
Your area of responsibility
You will...
• Own cross-functional questions end-to-end, from defining the problem to identifying the relevant solution space and scoping initiatives based on recommended solutions.
• Translate business strategy into strategic projects and drive their implementation across the organization.
• Lead customer experience initiatives, with a particular focus on the Swiss market and its specific customer needs.
• Develop and implement scalable solutions to improve business processes and operations, such as revising the customer onboarding process or defining scalable production setups.
• Set up and manage cross-functional programs to coordinate and steer efforts across teams such as Marketing, Product, and Operations.
• Lead major cross-functional launches and initiatives, such as the introduction of a new brand or new packaging.
• Drive AI enablement across HelloFresh DACH, identifying opportunities to leverage AI and automation to improve efficiency and ways of working.
• Partner with teams across the organization to implement AI and automation solutions and ensure they create tangible business impact.
Your profile
• 3+ years of professional experience in a strategic project management role, ideally gained in consulting or at a start-up/scale-up in a direct-to-consumer or e-commerce environment.
• AI proficiency and advocacy: familiarity with AI technologies and a track record of championing their adoption, e.g. through pragmatic automations or driving GenAI-native ways of working across teams.
• Exceptional stakeholder management and problem-solving skills: experience defining solutions with stakeholders across different functions and seniorities, understanding their priorities, finding efficient ways of working, and breaking down complex, cross-functional challenges into clear and prioritized workstreams.
• KPI mastery and a commercial mindset: strong business acumen and a solid understanding of business metrics.
• Individual contributor autonomy: a true self-starter mentality, comfortable owning your output with minimal supervision and a high degree of self-organization.
• Passion for the customer: an intrinsic drive to champion the user experience and create measurable improvements across the customer journey.
• Entrepreneurial spirit: you’re not afraid to ask “what if,” challenge the status quo, and bring new ideas to the table.
• Language skills: fluent English skills; German skills are a big plus
What we offer you
• Modern and comfortable working space with gre