About this role
About the opportunity
We are seeking a highly driven Strategy & Operations Associate for our Grow & Engage domain, specifically focusing on the Customer Identity team. This role requires strong alignment across our internal Risk, MLRO and KYC Operations teams.
You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results.In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving customer value and business growth across our core revenue lines.
In this role, you will:
• Contribute to refining segment strategy, enabling data-driven trade-offs across the Customer Due Diligence Group.
• Act as a subject matter expert, developing a deep understanding of business drivers, infrastructure, and processes related to Customer Identity products including AML questionnaire, tax, address modules at customer onboarding; KYCO automations, and Customer Identity Lifecycle
• Drive KPI discipline, leading regular performance reviews and ensuring progress against core company targets.
• Identify and prioritize growth and regulatory opportunities, proactively assessing performance and uncovering areas for innovation and efficiency.
• Build robust business cases, evaluating ROI and guiding investment toward the highest-impact initiatives.
• Lead and coordinate cross-functional initiatives end-to-end, ensuring strong project management, clear ownership, timely delivery, and continuous optimization.
• Monitor performance and optimize outcomes, including product KPIs, unit economics, and external partner delivery against SLAs.
• Act as the central connector across teams and partners, aligning stakeholders (Product, Tech, Data, Operations, MLROs, Compliance, Growth, Finance, etc.), resolving blockers, and driving execution on complex, high-impact topics.
What you need to be successful:
Background:
• Minimum of 3 years, preferably in fintech, banking, consulting, or B2C startup environments working with some of these topics: customer identity products, regulatory topics (e.g. AML, KYC), KYC operations manual process automation, funnel optimization.
• Bachelor’s degree in Finance, Accounting, Economics, Business Management, Mathematics, or related field from a top-tier institution.
• You have experience putting together business cases and making data-driven recommendations.
• You have experience leading cross-functional projects end-to-end (from ideation to execution) and collaborating with diverse teams to drive strategic outcomes, managing a complex set of stakeholders including MLROs, Compliance, Risk and Operations.
• Strong problem-solving ability to structure and define analyses to draw innovative conclusions.
Skills:
• Proficiency in SQL, with the ability to independently source data and derive insights.
• Effective visualization and stor