About this role
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Are you an experienced commercial professional looking for an environment where your ideas matter, decisions move quickly, and your direct contribution makes a visible impact?
We built Trustpilot to be that place.
As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers.
We’re expanding our Enterprise business across the Benelux region, and we’re looking for collaborative, forward-thinking professionals to help shape what’s next. You’ll work with some of the region’s leading brands at a moment when AI is fundamentally changing how reputation is built and how consumers make decisions, while helping businesses use authentic human sentiment to strengthen their visibility, credibility, and competitive position in the AI economy.
If you’re energised by building new approaches, solving complex challenges, and seeing the tangible impact of your work, we’d love to hear from you.
This role requires native-level Dutch and strong professional English language skills. It is based in our Amsterdam office.
What you’ll be doing:
• Drive Portfolio Value: Manage a portfolio of Enterprise accounts across the Benelux region, owning customer retention, guiding successful renewals, and identifying growth opportunities through thoughtful account mapping.
• Partner for Success: Work in close partnership with dedicated Customer Success Managers (CSMs). While you lead on commercial strategy, contract growth, and negotiations, your CSM partner guides adoption, implementation, and ongoing account health, delivering a seamless, high-value experience for our clients.
• Help Build the Playbook: Bring fresh perspectives to a growing function by sharing market insights, piloting retention and expansion initiatives, and co-creating our Benelux Enterprise strategy.
• Demonstrate Value: Deeply understand client business goals and metrics to deliver measurable ROI, establishing Trustpilot as a trusted, long-term partner.
Who you are:
• Fluent in Dutch and English.
• Demonstrated track record managing Enterprise-level customer portfolios, with experience driving renewals, account retention, and commercial expansion within a SaaS or subscription-based environment.
• Comfortable navigating evolving environments, taking ownership of your outcomes, and eager to help shape an Enterprise approach rather than simply following a rigid proces