About this role
About the Team
OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.
Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.
About the Role
The Success Engineer role is the primary post-sales point of contact for a portfolio of education institutions. You are responsible for driving account health and adoption, ensuring technical readiness, identifying high-impact academic and administrative use cases, and delivering measurable value to our education customers using OpenAI’s platform.
This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide institutions toward high impact use cases that showcase the full value of our platform.
You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.
This role is based in SF or NYC; we offer relocation benefits to new hires.
In this role, you will:
- Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
- Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
- Conduct technical enablement and configuration sessions across our broad product portfolio
- Identify and validate use cases by embedding with customer teams to understand workflows and pain points
- Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
- Build strong relationships with provosts, CIOs, IT leaders, academic, and technical stakeholders and help align institutional goals with OpenAI capabilities
- Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
- Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
- Guide value realization through stude