About this role
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. This role is fully on-site in the Greater PHX Area, AZ, on the PM shift (2:30 PM – 11:00 PM). You’ll partner with the AM Associate Operations Manager, Service to keep the PHX operation running seamlessly across both shifts and multiple sites.
You’re excited about this opportunity because you will…
• Foster a safety-first approach to all things Service
• Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
• Track technician productivity to ensure we are good stewards maximizing our limited resources
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
• Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
• Track KPIs and explain variances, and know which ones are shift-owned vs. shared across the 24-hour operation
• Maintain accountability and uptime of all tools and equipment to support Service Operations
• Own shift handoff with the AM Associate Operations Manager — flag open work orders, escalations, and parts status so nothing drops between shifts.
• You may flex your schedule to overlap with the AM shift for handoff, or to support weekend coverage.
We’re excited about you because you have…
• 6+ years in service operations, field service, or technical operations
• 2+ years leading service technicians or field teams, with ownership of performance and execution
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
• Comfortable operating in fast-paced, ambiguous environments and driving results through others
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
• Mobile/field service background (preferred)
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
• Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
• Believe in 1% improvement every day
• Valid U.S. drivers license required and a successful completion of MVR required
About DoorDash
At DoorDash, our mission to empower local economies shapes how