About this role
ABOUT THE ROLE
Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our community. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel at managing steady priorities in a lively environment, remain highly organized, and possess the ability to work well with others to contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is dedicated to delivering the highest level of member experience.
YOUR DAILY IMPACT AT PELOTON
• Provide a high level of hospitality and care to members, prospective members, and guests throughout their time at the studio
• Collaboratively address member feedback and queries in person or via email with a helpful and professional demeanor in a timely manner
• Deliver clear, engaging, and enthusiastic pre- and post-class announcements over a microphone to studio audiences
• Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related inquiries
• Perform check-in duties prior to live productions, ensuring members and guests are welcomed and aware of studio rules, waivers, and terms
• Monitor class occupancy levels, managing day-of standby lists and waitlists to ensure live studio spots are optimally filled
• Support the vibrant energy of the studio experience, partnering with the wider production teams on audience placement and participation
• Provide engaging studio tours to members participating in live class experiences
• Create and prepare merchandise bags and assist with hospitality moments
• Assist in post-class meet & greets, including taking and distributing photos to guests and members
• Celebrate key member milestones, such as birthdays or class achievements
• Build proficiency across our digital tools, including our reservation system, email, SMS platforms, G-Suite, and Slack
• Perform administrative tasks as needed, including maintaining studio logs and trackers
• Work cohesively with other studio departments to ensure a streamlined production experience
• Maintain up-to-date knowledge of the Peloton brand, products, and safety guidelines
• Maintain flexibility to support additional studio activations outside of standard member classes, including event support and group/corporate bookings
YOU BRING TO PELOTON
• Prior experience in a customer service, hospitality, retail, or front-of-house environment
• Strong digital literacy with the ability to quickly learn new reservation systems and communication tools (G-Suite, Slack, etc.)
• Excellent communication skills with a track record of professional and welcoming phone, email, and in-person etiquette
• Comfort and confidence speaking o