About this role
ABOUT US
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Build and run Sierra's operating system, to drive visibility, accountability, and decision-making across the business, ensuring priorities flow clearly across the organization - Plan and perform: Own the goal-setting infrastructure and leadership cadences that keep Sierra aligned and moving, ensuring priorities are set clearly, communicated broadly, and acted on across the organization - See the business clearly: Design dashboards and scorecards that give leadership and functional teams real-time visibility into business performance, and build these into dedicated forums to discuss and decide - Operate AI-natively: Help Sierra lead by example in how a modern company runs, embedding AI into how we plan and operate across functions
- Accelerate Sierra's growth into new markets: Lead the cross-functional work required to expand Sierra's presence into new segments and geographies, from operational and entity setup to ensuring product, marketing, and GTM readiness ahead of launch
- Be a trusted thought partner to Sierra's business leaders: Embed alongside functional leads to help them tackle their toughest, most complex challenges, bringing first-principles thinking and structural clarity to high-stakes initiatives and driving them from problem definition to execution
- Help build the foundations of Sierra’s business operations function: As a core member of a growing team, help define what world-class business operations looks like at Sierra — partnering closely with operational leadership to prioritize the right work, raise the bar on how we operate, and scale our impact across the business
WHAT YOU’LL BRING
- 4-7 years of experience in business operations or strategy, ideally combining on-the-ground operating experience at a high-growth tech