About this role
Client Success Manager - Talent Solutions (TF Core + TF Pro)
Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients. As medicine's largest network in the United States, we hold an elevated sense of responsibility in everything we do — and we're committed to building diverse, inclusive teams that make a direct impact on the healthcare system.
This role can be filled in our San Francisco headquarters or remotely in the U.S.
About the Role
Doximity is seeking a results-oriented Client Success Manager to build strong, trusted partnerships across our Talent Solutions portfolio. This role manages a blended book of business spanning Doximity Talent Finder Core and Talent Finder Pro — our premium, white-glove recruitment service — and is responsible for the full client lifecycle from kickoff through renewal, while partnering with Sales to grow existing business.
How You'll Make an Impact
Core Responsibilities (All Clients)
• Strategize and build relationships with clients while optimizing their success using Doximity Talent Finder
• Develop trusted, consultative partnerships ensuring clients are effectively trained, consistently engaged, and aligned to their defined recruitment objectives and strategy
• Proactively monitor trends in product adoption and utilization, identifying at-risk clients and collaborating across internal teams to address those risks
• Create and present executive business reviews quarterly (or as needed), analyzing performance results and developing actionable strategies for improvement
• Strategically partner with Sales to position for upsell and renewal opportunities
• Manage timelines for all assigned clients and provide regular status updates to Talent Finder leadership, including high-risk and high-upsell-potential accounts
Talent Finder Pro (White-Glove Service)
• Deliver an elevated, high-touch service experience for TF Pro clients, acting as a strategic recruitment partner across their physician sourcing efforts
• Manage day-to-day recruitment workflows on behalf of Pro clients, including maintaining job descriptions, running candidate searches, building and saving target lists, crafting outreach messaging, and — following client approval — posting jobs and deploying DocMail campaigns
• Provide proactive, consultative guidance tailored to complex or high-volume recruitment needs, ensuring Pro clients realize the full value of their premium investment
What We're Looking For
• 1–3 years of experience in healthcare recruiting, client-facing healthcare consulting, or a client success / account management role — preferably within the healthcare industry
• Track record of delivering results and meeting retention or sales targets
• Experience working independently and maintaining personal accountability for a portfolio of client accounts
• Comfortable presenting to large remote and in-person audiences, including executive s