Customer Integrity & Threat Detection Manager (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

CUSTOMER INTEGRITY & THREAT DETECTION MANAGER (STARLINK)

At SpaceX, we are committed to ensuring the service remains a force for good and sustains trust worldwide: both connecting the unconnected and executing thorough processes to detect and prevent misuse by illicit operators. We are looking for an experienced professional to detect, disrupt, and investigate potential misuse of the service—including proactively combating and deterring illicit operators. This person must strike the careful balance of safeguarding customer information and privacy while applying enforcement measures and executing with an even-handed approach, avoiding overreach and disproportionate collateral impacts. 

RESPONSIBILITIES:  

• Proactively   identify   and assess platform integrity and abuse risks

• Design and develop  solutions to  priority  risks . O wn their deployment and effectivenes s in concert with a wide range of stakeholders    

• Represent the team in  cross - functional  groups and  in  appropriate areas of expertise  

• Establish yourself as an expert in 2+  relevant investigative techniques,  technologies  or  abuse prevention strategies

• Reactively investigate potential issues such as   scams , fraud, and illicit goods and activities    

• Conduct periodic reviews to support legal and compliance obligations    

• Execute with consideration for customer privacy, targeting activities of indisputable harm and avoiding overreach      

BASIC QUALIFICATIONS:  

• Bachelor's degree and 6+ years of professional experience in global affairs, intelligence, or investigations; OR 12+ years of professional experience in global affairs, intelligence, or investigations in lieu of a degree

• 6+ years of experience with data querying languages (e.g., SQL), scripting languages (e.g., Python), geospatial tools (e.g., ArcGIS), and/or statistical software (e.g., R)

• 6+ years of experience investigating, mitigating, or dealing with illicit operators (e.g., fraud, abuse, cybersecurity, or other illicit activities)

• 3+ years owning and  driving improvements in processes, technology, or  other business areas  to  improve customer integrity  or related  capabilities  

PREFERRED SKILLS AND EXPERIENCE:  

• Experience  enabling others, influencing organizational decisions, and  building consensus around  solutions to  challenging problems  

• Strong analytical research and communication skills, including excellent written and oral communication skills

• International professional exposure (