About this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
When a significant incident impacts, or threatens to impact, our community or company, Global Crisis Management works to coordinate a swift and effective company-wide response to the crisis in order to mitigate harm and best support those affected. Our team is composed of dedicated professionals who possess both a breadth and depth of institutional knowledge striving to always do the right thing in intense, and often ambiguous, situations.
The Difference You Will Make:
As a Disaster Response Coordinator within the Global Crisis Management (GCM) team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders.
A Typical Day:
Global Incident Response
• Review global incident notifications and determine the response strategy based on the threat severity and business impact
• Conduct proactive research to monitor threats and events globally for potential impact to Airbnb stakeholders
• Use internal tools to promptly inform both our internal and external communities as needed
• Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences
• Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options
Cross-functional Collaboration and Partnership
• Effectively coordinate disaster response with cross-functional teams
• Serve as point of contact for the GCM Disaster Response team’s responsibilities and actions
• Provide clear situation reports and critical updates to stakeholders
Operational Execution
• Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements
• Other duties as requested or assigned
Key Attributes
• Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication.
• Strategic Mindset: Develop process improvements and best practices considering long term needs and solutions.
• Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder n