About this role
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you want to work on commercializing autonomy and robotics in a service used by millions of people, then we want to talk to you!
About the Role
We are seeking a highly motivated Field Service Engineer to own the performance, reliability, and continuous improvement of robotic systems operating in live deployment environments. This role serves as a critical bridge between field operations and internal engineering teams, driving the identification, resolution, and prevention of issues impacting robot performance. The ideal candidate combines strong technical troubleshooting skills with the ability to independently lead operational improvement initiatives, influence cross-functional stakeholders, and translate field insights into scalable solutions.
You’re excited about this opportunity because you will…
• Serve as the primary technical support owner for deployed robotic systems within assigned operational regions or programs.
• Monitor and analyze robot performance in real-world environments, proactively identifying trends, recurring failure modes, and opportunities to improve system reliability and operational efficiency.
• Independently diagnose and resolve hardware, software, and system-level issues, performing advanced troubleshooting and coordinating resolution efforts across Engineering, Product, and Operations teams.
• Own field-driven reliability initiatives from identification through implementation, ensuring measurable improvements in robot uptime, serviceability, and operational performance.
• Collect, synthesize, and communicate actionable field insights to Hardware, Software, and Systems Engineering teams, influencing product improvements and roadmap prioritization.
• Lead validation and deployment support for new hardware, firmware, and system releases in live operating environments, ensuring successful implementation and feedback collection.
• Develop and continuously improve troubleshooting methodologies, service procedures, and operational best practices to enable scalable field operations.
• Create and maintain documentation, incident analyses, failure investigations, and technical reports to support organizational learning and issue prevention.
• Partner with Engineering Operations to develop and deliver technical training, maintenance procedures, and knowledge-sharing programs for field and service teams.
• Review service technician feedback, identify systemic process or product gaps, and drive corrective actions with appropriate stakeholders.
• Lead periodic reviews of failure mode management playbooks, recommending updates based on operational data and field learnings.
• Mentor and provide technical guidance to junior field personnel and service technicians, promoting consistent execution and problem-solving practices.
Qualifications
• Bachelor's degre