Global Onboarding Lead

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers  to see how we empower creators to own their own destiny.

The Global Onboarding Lead will play a critical role in building and running the global onboarding experience that sets every new Klaviyo up to drive impact from day one. This role is a great opportunity for someone who loves building, operating, and iterating—someone who can translate organizational needs and stakeholder input into a seamless, high-impact onboarding experience at global scale.

 

This role sits on the Talent & Learning team and reports to the Senior Manager of Learning & Development. The Onboarding Lead will have a direct impact on how new hires experience Klaviyo from the moment they accept an offer, while also shaping how our most senior leaders onboard and integrate into the company.

 

How You Will Make a Difference

 

A successful Onboarding Lead at Klaviyo is a builder, operator, and cross-functional connector who is energized by owning complex programs end-to-end. You are comfortable managing details and driving strategy, and you thrive in a small, high-impact team. In this role, you will:

 

• Own the end-to-end operational delivery of Base Camp across all global cohorts, ensuring consistency, quality, and scalability as Klaviyo grows

• Build and maintain program infrastructure including schedules, facilitator guides, logistics, tooling, and vendor relationships

• Serve as the lead facilitator for live onboarding experiences in our Boston office, creating an engaging and high-impact start for every new hire.

• Track and report on program health using qualitative and quantitative data—including completion rates, satisfaction scores, and time-to-productivity metrics—and use those insights to drive continuous improvement

• Design, develop, and maintain onboarding curriculum that reflects Klaviyo's culture, values, and business priorities, applying instructional design best practices across live, async, and digital modalities

• Apply AI tools actively and creatively across every stage of the content lifecycle—from needs analysis and curriculum design to content generation, personalization, and reinforcement—continuously experimenting to make learning faster to build and more impactful to experience

• Partner with subject matter experts to keep content accurate, regionally appropriate, and refreshed as needed

• Build strong relationships with People Partners, Talent Acquisition, IT, Finance, Legal, and business leaders to ensure a seamless experience from pre-