About this role
Most SDR leaders inherit a playbook. You'll write one for a category that doesn't exist yet. Delight.ai is building the AI concierge that leading brands use to deepen customer relationships and drive revenue. This isn't AI bolted onto legacy software. It's a native AI application, and we're creating the category from scratch. As Global Sales Development Manager, you'll be the tip of the spear: the leader who brings every GTM play to life across the US, EMEA, and APAC. You'll build and lead an AI-first SDR organization at global scale. When this chapter is written, you'll be able to say you helped build an AI business, created a category, and stood up one of the most modern sales development operations in the industry. That's not a small thing.
The Company
Delight.ai (formerly Sendbird) is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.
We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.
We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.
We had a choice: protect what we built, or reinvent ourselves.
We chose reinvention.
In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.
The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.
The Product
Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.
Why Global Sales Development Manager
AI can automate outreach. It can't replace craft. The ability to find genuine business value in a conversation, connect with a prospect as a human, and move an opportunity forward, that still matters. Especially when you're creating a category and the market doesn't know it needs you yet. This role exists to make sure we don't leave that opportunity on the table. Delight.ai has GTM plays ready to run. What we need is the person who brings them to life. Someone who can build the outbound