About this role
ABOUT US
At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Drive productivity across Agent Development: Identify what's slowing the team down, build metrics to measure it, and ship changes that increase productivity. Drive adoption through pilots and usage tracking, and program-manage cross-functional initiatives with Agent Dev contributors.
- Standardize how Agent Development operates: Define, document, and maintain the playbooks and SOPs the team uses day to day, for both internal and external processes.
- Leverage AI to scale Agent Dev: Identify manual, repeatable work across the team and build AI-native tools and workflows to create operating leverage.
- Build feedback loops from the field: Capture what's working (and what isn't)across Agent Dev and feed that signal back into onboarding, SOPs, playbooks, and tooling.
- Own onboarding, ramp, and continuous enablement: Build and improve the onboarding curriculum, ramp plan, and ongoing enablement engine.
WHAT YOU’LL BRING
- 3-5 years of experience in management consulting, strategy and operations, or a similar role at a top-tier or high-growth technology company.
- Experience designing onboarding, training, or ramp programs and a track record of turning ad hoc practice into a documented, repeatable process.
- Strong analytical rigor, with the ability to build metrics and frameworks that make team productivity and ramp progress measurable.
- Comfort with ambiguity and a fast-changing environment, with the ability to independently structure open-ended problems and drive them to resolution.
- Strong communication skills, with the ability to influence stakeholders and act as a trusted partner to Agent Dev leadership.
- Ability to run projects end-to-end with cross-functional stakeholders who