About this role
ABOUT US
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
Own Sierra’s territory strategy and operations end-to-end, including:
- Territory Strategy: Design and continuously refine sales territories to align with company priorities, growth goals, and coverage models across segments
- Territory Operations: Own the bi-weekly territory carve process, including account allocation, rebalancing, and ensuring data accuracy across systems
- Analytics & Insights: Analyze territory performance, develop data-driven frameworks for account prioritization, and proactively identify opportunities to improve efficiency and seller productivity
- Stakeholder Management & Communication: - Partner closely with Sales, RevOps, and leadership to align on territory decisions - Communicate territory changes clearly and thoughtfully, particularly in high-impact or sensitive situations - Serve as a trusted front-line partner to sales leadership, balancing business needs with strong stakeholder empathy
- Identify and drive improvements to territory planning processes to increase scalability, transparency, and operational rigor
- Serve as a versatile and proactive team player, taking on both foundational operational work and high-impact strategic initiatives
WHAT YOU’LL BRING
- 6-8+ years of experience in revenue operations, sales operations, management consulting, corporate strategy, or business operations
- Strong analytical skills, with experience building models and working with large datasets to drive decision-making
- Proven ability to own and execute complex operational processes with high attention to detail and accuracy
- Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives
- High level of judgment and discretion, pa