About this role
ABOUT US
At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
Own Sierra’s territory strategy and operations end-to-end, including:
- Territory Strategy: Design and continuously refine sales territories to align with company priorities, growth goals, and coverage models across segments
- Territory Operations: Own the annual/bi-annual territory carve and bi-weekly process, including account allocation, rebalancing, and ensuring data accuracy across systems
- Analytics & Insights: Analyze territory performance, develop data-driven frameworks for account prioritization, and proactively identify opportunities to improve efficiency and seller productivity
- Stakeholder Management & Communication: - Partner closely with Sales, RevOps, and leadership to align on territory decisions - Communicate territory changes clearly and thoughtfully, particularly in high-impact or sensitive situations
- Identify and drive improvements to territory planning processes to increase scalability, transparency, and operational rigor
- Serve as a versatile and proactive team player, taking on both foundational operational work and high-impact strategic initiatives
WHAT YOU’LL BRING
- 4–6+ years of experience in revenue operations, sales operations, management consulting, corporate strategy, or business operations
- Strong analytical skills, with experience building models and working with large datasets to drive decision-making
- Proven ability to own and execute complex operational processes with high attention to detail and accuracy
- Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives
- High level of judgment and discretion, particularly when managing and commun