About this role
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Customer Education sits within Product and owns the front door through which every Harvey customer comes to understand the product. The team already runs a strong certification program and a content library our customers trust, and partners constantly with Product, Product Operations, Sales, Legal Engineering and Customer Success to keep it that way.
We're hiring a Head of Customer Learning to take ownership of an evolving Customer Education team and elevate the function into a strategic, revenue-relevant part of the business. The foundation is strong: an Academy, certification program and content library our customers already trust. This role is about scaling that foundation, setting a multi-quarter roadmap, and owning exec-level updates for Customer Education.
You'll partner closely with Product, Customer Experience, Product Operations, and GTM leadership to align the roadmap to the business, build out a digital-first strategy for onboarding and adoption, and develop the longer-term vision for how Harvey teaches an entire industry to work with AI - positioning Harvey as the definitive authority on Legal AI education along the way.
WHAT YOU'LL DO
- Roadmap and executive alignment - partner with Product, Product Operations, and GTM leadership to define and own the Customer Education roadmap, and represent the function in executive-level updates and decisions.
- Team leadership and scale - lead and grow the existing Customer Education team, including its current lead, as Harvey's customer base and product surface area expand - building the org structure, hiring plan, and contractor/agency or in-house train-the-trainer model to match.
- Content strategy and portfolio health - own the lifecycle, governance, discoverability,