About this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Mid- Enterprise Partner Manager, you'll play a foundational role in building out Klaviyo's hospitality partnerships vertical from the ground up in this builder's role. You'll be responsible for identifying, developing, and building long term, deep, mutually-beneficial relationships with Klaviyo's hospitality partners, including hotel groups, restaurant and food & beverage brands, and the technology/agency partners that serve them. You will leverage strong consultative skills to understand your partners' business model and growth strategy so that you can identify ways Klaviyo can help them (and their guests/clients) grow.
In this role you are responsible for developing and managing relationships with Klaviyo's hospitality partners — many of which you'll be identifying and bringing into the ecosystem yourself — articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) to/from your partners, driving co-marketing alongside the ecosystem marketing team, acting as a thought leader in the hospitality space, and coaching your partners on how to grow their business, including their profitability, with Klaviyo.
How you'll make a difference:
• Identify, recruit, and develop new hospitality partners, building trusted advisor relationships with key leaders & decision makers at these orgs + building relationships with those managing front line teams working with Klaviyo.
• Develop technical knowledge of the Klaviyo product and understand how your hospitality partners can take advanced use cases (guest engagement, loyalty, personalization) to market, while driving value back to their business.
• Build and manage a lead referral pipeline with your partner portfolio.
• Work to understand a partner's organization structure and business goals.
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a hospitality partner improve their business.
• Be comfortable operating with and exceeding revenue-focused goals.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo's values, build