About this role
About Faire
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.
We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About the role
Our Client Platform Engineering team is responsible for the lifecycle and security of corporate endpoints. We support macOS, Windows, Chrome OS, iOS, and Android platforms. You will work cross-functionally to develop the best endpoint experience for Faire employees while providing world-class support as an escalation liaison for the IT Operations team. We care about good engineering practices that are secure, tested, and easy to maintain that can scale to thousands of users. As AI tools become part of daily workflows, you'll also help define how we deploy, secure, and govern them across the fleet.
What you'll do:
• Design, build, and maintain automations across our endpoint management tech stack
• Own patching, OS upgrade campaigns, and application packaging and deployment
• Work closely with partner teams to design the best employee endpoint experience
• Have a keen eye for security best practices running a growing, mixed fleet of global endpoints
• Experience developing and deploying device trust
• Knowledge of EDR best practices and triage
• Exceptional customer service skills as you will be a point of escalation for the IT Operations team
• Document, teach, communicate, and reinforce procedures and best practices for the IT Team and offer technical mentorship and troubleshooting assistance to junior team members
• Set MDM controls and security posture for AI tools and agents on endpoints
• Evaluate and roll out AI-powered IT tooling, and use AI-assisted automation to accelerate scripting, config management, and troubleshooting
• Leverage AI-assisted automation to accelerate scripting, config management, and troubleshooting workflows
Qualifications:
• 5+ years managing a large distributed fleet of macOS and Windows devices
• Hands on experience with an enterprise MDM such as Workspace ONE, Jamf, or Fleet
• Proficiency in a shell (bash/zsh) and a scripting language (Ruby, Python, Golang)
• Experience managing endpoints or servers at scale using code-based configuration management such as Chef, Ansible, Puppet, or SaltStack
• Good understanding of Zero Trust or Beyond Corp concepts
• Comfort