About this role
ABOUT THE ROLE
Peloton is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast-paced team environment, and possess excellent communication skills and professionalism, while having a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines. This position is required on site 5 days a week.
YOUR DAILY IMPACT AT PELOTON
• Mac/Windows/ChromeOS deployment and support
• User hardware/software/peripheral support
• LAN troubleshooting and support
• Systems administration
• Hardware procurement and asset management
• Creating and maintaining documentation
• Mentoring and handling escalations from junior and MSP(Managed Service Provider) technicians
YOU BRING TO PELOTON
• 4+ years of hands-on IT Support experience
• Experience supporting Macintosh OS 10.15 or later
• Experience supporting Microsoft Windows 10 or better
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Proven skills in troubleshooting, deployment, and liquidation of hardware
• Proven ability to work successfully with limited supervision
• May require lifting or carrying desktop computers up to 25 lbs.
• Some on-call/off hour responsibilities are required
• Onboarding and Off-boarding processes
• Experience with SSO and MFA
• Experience with scripting, programming, or SQL
• Experience with project management
• Experience with Data Cabling / Computer Facilities maintenance
• Experience with server administration
• Experience with Atlassian, Google Workspace, Slack, Zoom
#LI-SS1 #LI-Onsite
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuitio