About this role
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Staff Product Designer (Channels UX) .
About the job
At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for visionary, highly strategic Staff Product Designers (L4) to join our Channels UX team. In this role, you will serve as a foundational systems thinker and design leader overseeing Twilio's core communication products (including Voice, Email, and SendGrid infrastructure).
Rather than focusing on a single silo, you will help us treat channels agnostically to design cohesive, multi-channel journeys inside Twilio's modern One Console ecosystem. You will own information architecture, naming frameworks, complex API configurations, and developer workflows that establish long-term trust and usability for builders worldwide. This is a phenomenal opportunity to act as a principal design stakeholder, shaping high-growth product areas from their foundational stages while leveraging the scale of a world-class communication platform.
Responsibilities
• Lead End-to-End Channels UX Strategy: Own the complete user journey and define the strategic user experience vision and long-term design architecture for Twilio’s core communications platforms and primitives.
• Drive Channel-Agnostic Coherence: Partner with design, product, and engineering leaders across Messaging, Voice, and Email to build unified, channel-agnostic configuration and observability narratives inside One Console.
• Translate Technical Complexity: Translate abstract telecom abstractions and technical infrastructure primitives (including APIs, SDK integrations, distributed data layers, and real-time streaming architectures) into clean, developer-friendly mental models.
• Establish High-Level Strategic Partnerships: Partner vertically and horizontally with Product Directors, Engineering VPs, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.
• Uphold Craft Excellence & Scale Design Systems: Actively partic