About this role
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The team brings Link’s brand and product stories to life through compelling, platform-native organic social content. Working closely with Brand, Creative, and agency partners, we turn strong ideas into high-quality storytelling that informs and engages audiences. The team also tests new creative approaches, uses performance and community insights to refine what works, and shares learnings across the organization.
What you’ll do
Brand extension into organic social
• Steward Link’s brand promise, brand voice and tone and creative standards for the organic social channels (in particular, Instagram, TikTok, and X); you're the internal authority on what on-brand looks like within the organic channel working in close partnership with our head of brand internally
• Translate Link’s broader brand positioning into social-specific strategies and briefing frameworks the agency can work from with clear guardrails
• Evaluate and pressure-test agency-originated ideas for brand integrity before they get produced; catch what's off and redirect with specificity.
• Partner with our Head of Brand to ensure social is a genuine expression of brand health, a testing ground, and a helpful input to shape the evolution of our brand over time based on learnings.
Platform Strategy & Channel Direction
• Evolve platform-specific strategies with clear rationale: which channels we're on, what role each plays, what "winning" looks and feels like on each
• Bring platform fluency to evaluate whether agency ideas are actually native to each channel, knowing the difference between a post that was adapted for TikTok and one that was built for it
• Guide the agency on format choices, creative approaches, and content types per platform; your direction should make their output sharper
• Stay ahead of platform shifts; be the internal authority on what's changing and what it means for our creative approach and channel mix
Agency Direction & Partnership Management
• Own the agency relationship day-to-day: brief quality, feedback quality, creative reviews, and the overall standard of the work coming out of the partnership
• Write and refine briefs that give the agency enough strategic and creative direction to produce strong first drafts
• Establish a review and feedback cadence that's efficient and that makes the agency's work measurably better over time; you're their best creative partner
• Manage agency output