About this role
ABOUT THE TEAM
The Technical Success team is responsible for helping OpenAI’s customers realize meaningful and sustained value from our technology. We partner closely with customers throughout their deployment journey, helping them move from initial exploration to production applications and broader organizational adoption.
The Enterprise AI Deployment Engineering team supports complex organizations across Professional Services, Media and Entertainment, Telecommunications, and Private Equity. These customers operate in varied environments—from global consulting and legal organizations to consumer media platforms, telecommunications providers, and private equity portfolios—but share a need to deploy AI securely, reliably, and at scale.
AI Deployment Engineers serve as trusted technical partners to customer executives, engineering teams, product leaders, security organizations, and transformation teams. They bring deep technical judgment, strong customer instincts, and the ability to translate frontier model capabilities into durable business outcomes.
ABOUT THE ROLE
We are seeking a Manager to build, lead, and develop a team of AI Deployment Engineers supporting OpenAI’s Enterprise customers.
You will be accountable for the technical success of a broad and strategically important customer portfolio. You will help your team identify high-value opportunities, design and deploy production-grade AI systems, navigate complex technical and organizational constraints, and expand successful deployments across business units and workflows.
This role requires a combination of technical depth, people leadership, customer judgment, and operational rigor. You should be comfortable coaching engineers through architecture and evaluation decisions, engaging directly in high-stakes customer situations, and partnering with Sales, Solutions Engineering, Product, Research, Engineering, Security, and Legal.
You will also help define how OpenAI serves enterprise customers at scale. This includes developing account coverage models, reusable deployment patterns, technical enablement, escalation mechanisms, and systems for turning field insights into high-quality product signal.
IN THIS ROLE, YOU WILL
- Build, manage, and develop a high-performing team of AI Deployment Engineers supporting enterprise customers across Professional Services, Media and Entertainment, Telecommunications, and Private Equity.
- Own the quality and impact of the team’s work across solution design, implementation, production readiness, adoption, and expansion.
- Coach the team through complex decisions involving architecture, model selection, evaluations, reliability, latency, safety, security, governance, and cost.
- Establish a clear operating model for prioritizing accounts and engagements based on customer need, strategic value, technical complexity, and the potential for repeatable impact.
- Serve as a senior technical escalation point during critical launches, produ