About this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Manager for the Hybrid Development Representative (HDR) team, you will hire, develop, coach, and train a team of early career sales professionals. The purpose of the HDR team is to generate a quality pipeline for our account executives through a blend of inbound and outbound outreach, while also serving as the talent bench for our SDR and BDR teams. The core focus of the HDR manager will be to hire, onboard and develop HDRs to transition into our dedicated xDR position and to kickstart their skills development to eventually lead into future Account Executives at Toast..
If you enjoy managing and building a team and are excited about helping restaurants modernize their businesses during these unprecedented times, then this sales leadership role is for you!
Note : Must be able to work core hours overlapping Eastern/Central time
A day in the life (Responsibilities)
• Focus on hiring to maintain headcount requirements across your team.
• As the HDR role is expected to be a transitory role, you should expect your team to turnover every 2 to 3 months.
• Hire, onboard, enable, coach and manage a team of Hybrid Development Representatives (HDR) to exceed quota in a remote environment.
• Lead by example in demonstrating Toast’s core values and inspiring a culture of high performance, respect and fun.
• Manage day to day activities of HDR team including: live coaching, career and skill development, monitor productivity metrics to identify opportunities and risks, and ultimately drive results on activity, opportunity generation and revenue creation.
• Keep a tight focus on outcomes, impact, and productivity, and report results to senior growth sales and marketing leadership.
• Work closely with cross-functional partners in New Business, Enablement, Marketing, Sales Leadership and Account Executives to ensure proper alignment on pursuing the right areas for opportunity.
What you'll need to thrive (Requirements)
• 1+ years of direct management experience with a proven track record of hiring, retaining and developing individuals and team is a plus
• Experience working in and building inside sales teams that drive opportunities and revenue.
• An ability to adapt amidst rapid growth and change.
• Experience achieving and exceeding goals (as individual or manager) and building and managing key metrics for a sales organization.
• Self motivated, creative, empathetic, flexible with the ability to perform well under pressure.
What will help you stand out (Nonessential Skills/Nice to Haves):
• Proficient in leading technology tools and systems (ex. Salesforce CRM)
Note: Toast will not sponsor applicants for work visas for this role.
AI at Toast
At Toast, one of our company values is that we're hungry to buil