About this role
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
The Loan Closer supports the final stages of the mortgage process by coordinating directly with members, title and settlement partners, and internal lending teams to deliver accurate and timely loan closings.
In this role, you will manage a pipeline of loans from clear-to-close through document preparation and closing coordination. You will review closing documentation, reconcile Closing Disclosures, schedule closings with borrowers, and help resolve issues that could delay the closing process. Success requires strong attention to detail, effective communication, sound judgment, and the ability to manage multiple deadlines in a high-volume environment.
What you’ll do
• Review loan files and closing documents to confirm they meet company, investor, regulatory, and compliance requirements.
• Reconcile and approve Closing Disclosures before closing documents are released.
• Prepare accurate and complete closing document packages within established turn times.
• Schedule loan closings directly with borrowers and coordinate with title or settlement partners.
• Communicate clearly and professionally with members throughout the closing process.
• Identify missing, inaccurate, or inconsistent information and coordinate corrections with processing, underwriting, title, and post-closing teams.
• Maintain complete and accurate loan information and documentation within the loan origination system.
• Use checklists, job aids, and established procedures to confirm all required closing steps are completed.
• Manage a pipeline containing loans of varying products, complexity, and closing timelines.
• Prioritize files based on closing dates, document readiness, regulatory requirements, and member impact.
• Process a minimum of three files per day during normal business operations and adjust to changing production expectations established by management.
• Develop a strong understanding of the full loan lifecycle and how closing activities affect funding, post-closing, and the overall member experience.
• Consistently meet service-level expectations, quality standards, and closing deadlines.
• Work a Monday–Friday schedule within the operating hours of 8:00 a.m. to 6:00 p.m. Eastern Time.
What you’ll need
• A minimum of 2–3 years of recent, hands-on mortga