About this role
Operations Manager
The Operations Manager drives the culture & leads the daily activities for a high-volume fulfillment center. You will work directly with our Associate Director of Operations to be in charge of building out & leading the operational road map for our production and fulfillment center. Your time will be spent between managing the daily operational logistics of the production center, creating a positive workplace culture for 100+ employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.
You will...
• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality and Fulfillment)
• Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports.
• Work with managers to execute final Production Scheduling.
• Ensure product quality of the department.
• Be responsible for production area continuous improvement initiatives and direction.
• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to Production Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
• Create a positive team dynamic that encourages all employees in the production center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs and ensure that the team does the same
You are...
• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to