About this role
About Toast
Our focus is on building the platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we'll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a business and delighting customers easier and scalable. It's why tens of thousands of businesses love Toast.
Toast IQ is our AI assistant, designed to give restaurant operators smarter insights, deeper personalization, and the ability to take action across the Toast ecosystem. Building on this foundation, we're investing heavily in agentic capabilities by giving operators the ability to delegate real work to Toast IQ , not just view insights.
We're entering an exciting phase of expanding this product to tens of thousands of businesses. That expansion depends on getting the core interaction patterns right once, and getting the whole company aligned behind them. That's where you come in.
About this role
As the Principal Product Designer for Toast IQ Core, you will define the interaction language for agentic experiences at Toast including the patterns, behaviors, and components that every team building on top of Toast IQ will use. This isn't a single-surface design role. Your job is to figure out what "good" looks like when a restaurant operator moves from viewing a dashboard to delegating work to an AI agent, and then to get product, engineering, and design teams across the company to build on that foundation instead of inventing their own.
You'll set direction hands-on, in Figma, in prototypes, in critique, and through influence: building the conviction and relationships needed for other teams to adopt a pattern language you define, not just execute your own roadmap. You'll partner closely with product, engineering, data science, go-to-market, and conversational and service designers to define the future of intelligence at Toast.
This is a highly visible, individual-contributor role for someone who wants outsized leverage over how an entire product area feels and works.
The right ingredients (Requirements)
• Systems ownership: Define and evangelize the core interaction patterns, behaviors, and component language for agentic experiences across Toast IQ. Building a system that other designers and teams design on top of, not just shipping your own features.
• Organizational influence: Build conviction across product, engineering, and GTM leadership for a UX point of view they didn't already have. Agentic UX at Toast's scale is largely undefined territory, you're not executing an established pattern, you're setting one and getting others to follow it.
• Leadership: Proven track record leading high-impact design initiatives at a principal level: defining new interaction paradigms