About this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
This team owns one of the most important customer journeys across Klaviyo: helping prospective customers become customers. From selecting the right plan to completing a purchase, every interaction during checkout shapes conversion, customer confidence, and long-term adoption.
The team is focused on building a fast, intuitive, and frictionless purchasing experience that helps customers easily understand pricing, complete their purchase, and get started with Klaviyo. Along the way, the team also owns key capabilities that support a modern SaaS purchasing experience, including subscriptions, billing, promotions, payment workflows, and customer self-service.
Working closely with Engineering, Design, Growth, Finance, and Analytics, the team continuously improves the checkout experience through customer research, experimentation, and data-driven product development.
The Role
We're looking for a Product Manager to help shape the future of Klaviyo's Checkout Experience.
In this role, you'll own key parts of the customer purchasing journey, with a primary focus on improving checkout conversion and reducing friction throughout the buying experience. You'll partner closely with Engineering, Design, Analytics, and Growth to build intuitive experiences that help more customers successfully evaluate, purchase, and activate Klaviyo.
You'll use customer research, experimentation, and product analytics to identify opportunities to simplify the purchasing flow, improve conversion, and deliver a best-in-class SaaS checkout experience. You'll also have the opportunity to work on adjacent areas including subscriptions, billing, promotions, payment experiences, and integrations with platforms like Stripe as the product continues to evolve.
This role is ideal for someone who enjoys solving customer problems, shipping polished user experiences, and using data to drive measurable business outcomes.
What You'll Do
• Own product initiatives across Klaviyo's customer checkout experience, with a focus on increasing conversion and reducing friction throughout the purchasing journey.
• Build intuitive purchasing experiences that help customers confidently select a plan, complete checkout, and activate their subscription.
• Partner with Design and Engineering to continuously improve the checkout flow through customer research, usability testing, experimentation, and iterative product development.
• Analyze conversion funn