About this role
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role:
Anthropic's GTM Systems team builds and operates the systems and processes behind the company's go-to-market motion — quoting, provisioning, customer success tooling, and the data infrastructure that ties them together. As a Program Manager on the team, you'll own cross-functional coordination across our concurrent systems initiatives: aligning stakeholders, running quarterly business reviews, and making sure every program stays tied to the business outcome it exists to drive.
You'll work across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology leadership to keep multiple in-flight programs moving in lockstep — CPQ, deployment tracking, account data quality, and compliance-driven process change. You'll be the person in the room translating between technical implementation detail and executive priorities, and the person following up afterward to make sure alignment turns into action.
In a typical week, you'll prepare for and run quarterly business reviews, meet with operational leads and stakeholders across the GTM organization, and pull together the documentation that keeps initiatives aligned. Throughout, you'll dig into the "why" behind each program — not just tracking status, but making sure the team can always articulate the business outcome a program is meant to drive and how it's being measured.
Key responsibilities:
• Own cross-functional coordination across concurrent GTM systems programs, including CPQ, deployment tracking, account data quality, and compliance-driven process change
• Prepare and run quarterly business reviews for GTM systems initiatives, and drive the decisions and follow-ups that come out of them
• Partner with operational leads and stakeholders across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology to keep programs aligned and moving
• Translate between technical implementation detail and executive priorities in both directions, so engineers understand the business context and leadership understands the trade-offs
• Define and track the business outcome each program exists to drive, along with how it's measured, and hold programs to it
• Aggregate and maintain the documentation, plans, and status views that keep cross-functional initiatives coherent
• Surface risks, dependencies, and competing priorities early, and drive them to resolution without direct authority over the teams involved
Minimum qualifications:
• Hands-on experience with GTM processes at a software or technology company — lead-to-cash, quote-to-cash, renewal and expansion motions, or customer health
• Working unders