About this role
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs, based out of our Mesa, AZ service location. In addition to your day-to-day work supporting the Phoenix fleet, you will be part of a small bench of traveling technicians who can be dispatched to other DoorDash Labs service locations — with as little as 12 hours' notice — to cover surges in fault volume, staffing gaps, or new site launches. Deployments can run anywhere from a few days to a few weeks, and DoorDash covers all associated travel, lodging, and meal expenses. You will report to the Associate Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role based in Phoenix, AZ, with frequent short-notice travel to other service locations.
You’re excited about this opportunity because you will…
• Execute any Senior Service Technician task and:
• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data
• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
• Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base
• Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks
• Work independently to manage and prioritize assigned workload effectively
• Calibrate, configure, and maintain specialized diagnostic tools and test equipment
• Serve as a first responder on DoorDash Labs' traveling technician bench — deploying to other service locations with short notice to triage fleet-down situations, backfill staffing gaps, or support new site launches
• Quickly ramp up on an unfamiliar site's fleet composition, facility layout, and local processes, then operate independently with minimal hand-holding
• Brief the local site team and hand off clear documentation on site status, root cause findings, and open items before returning to your home base
We operate 7 days a week, 16 hrs a day to support Robot Operations across all DoorDash Labs service locations. During training, you will be on a temporary schedule until your on-the-job training is completed over a few weeks. Once training is complete, you will mo