About this role
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Read our blog to learn more.
About the role...
Scaling Operations is Duolingo’s 1-to-a-billion function. We turn promising ideas into reliable, scalable systems so teams can move faster without adding unnecessary complexity.
As a Senior Manager Scaling Operations, you’ll lead a small team and own operations for Duolingo’s contingent workforce and vendor procurement. You’ll define strategy, build the systems, and drive workforce planning in partnership with teams across Learning & Curriculum, Product, Engineering, Finance, and Legal. You’ll build centralized operations capability for contractor-heavy workflows across the company, improve the quality of AI-assisted work, automate staffing and assignment routing, and reduce manual effort for partner teams.
This role is based in Pittsburgh, PA or New York City, NY.
🧠 You will...
• Establish and implement a vision for freelance and vendor operations at the intersection of content systems and AI integration – defining success, setting roadmaps, and using AI and automation to deliver new learning content at scale while maintaining educational excellence;
• Design durable, tech-forward workflows that replace manual coordination with self-service tooling: centralized contractor management, self-serve task assignment, and structured QC and feedback loops.
• Identify the critical resources for scaling initiatives to succeed, both in terms of people and technology, and drive prioritization.
Manage a team of program managers.
✅ You have...
• People management experience. You have experience hiring and developing a team of program management staff.
• Program management experience. You have demonstrated strong operational leadership, such as experience running programs of large scale and complexity or building and scaling processes from the ground up.
• Collaboration skills. Partner with functions across the company—such as engineering, product management, content development, and executive leadership—to ensure alignment across teams and stakeholders.
• Tooling strategy experience. -savviness. You are curious about new technologies, and define the roadmap for you and your teams to increase efficiency with automation. You have strong, data-driven opinions about build vs buy tooling.
Strong communication skills. You have excellent verbal and writte