About this role
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
At SoFi, we're on a mission to help our members get their money right and become a Top 10 Financial Institution. We're seeking a Senior Product Manager to own the payments product experience and API/developer platform for Big Business Banking (BBB) - SoFi's zero-to-one commercial banking platform for institutional clients, backed by our national bank charter.
You'll define how commercial clients move money - via portal or programmatically through APIs - across wires, SEN, FedNow, RTP, ACH, and potentially tokenized deposit settlement (SoFiUSD).
As a key cross-functional player, you will collaborate closely with Engineering, Design, Business, Operations, Compliance, Risk, Treasury, and others to set a vision, define priorities, manage trade-offs, execute an ambitious agenda, and be accountable to results reported at the executive level.
What You'll Do:
• Define payment product strategy for Big Business Banking - sequence the roadmap across various payments capabilities. Translate market and client needs into a prioritized backlog.
• Own the client-facing payment experience - design end-to-end UX for how treasury teams initiate, approve, track, and reconcile payments across portal and API. Design for commercial complexity: batch payments, multi-approver workflows, scheduled transfers, beneficiary management.
• Own the API product and developer experience - define payment and webhook API contracts, error handling, idempotency, and versioning. Build a sandbox and documentation experience that gets a client from signed contract to first successful API payment with minimal friction.
• Write PRDs and requirements for Bank Platform - serve as the "customer voice" to the Bank Platform team that builds rail infrastructure. Define acceptance criteria and own UAT. Ensure BBB's needs are prioritized alongside other internal consumers (Money, Credit Card, Crypto).
• Define payment operations and exception handling - design what happens when payments fail, get returned, or need manual intervention. Define ops workflows and tooling requirements so operations teams can resolve issues quickly.
• Partner with Risk and Compliance on payment-level controls - transaction limits, sanctions screening flows, fraud rules, and regulatory requirements (Reg E, BSA). Treat c