About this role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Okta’s Legal Operations team is scaling how we capture, structure, and serve legal knowledge across the enterprise. We are seeking a Senior Program Manager, Legal Enablement & Knowledge Strategy to build a modern, high-impact enablement ecosystem and knowledge management (KM) program designed for both human learning and enterprise AI system ingestion.
In this strategic individual contributor role, you will define the multi-year legal enablement and KM roadmap, structure internal legal content to power AI models and self-service search tools, and produce engaging, multimedia training programs for our global legal team and internal business partners.
What You’ll Do
• Strategic Roadmap & Program Leadership: Establish and execute a 0-to-1 multi-year strategy for Legal Enablement and KM, driving self-service adoption across the business to significantly reduce repetitive legal inquiries.
• AI & Content Structuring: Build standards for content capture, governance, metadata, and data tagging taxonomies so legal information can be seamlessly indexed, retrieved, and ingested by internal AI search tools, bots, and LLMs.
• Multimedia Enablement & Video Production: Design, script, record, and maintain engaging e-learning modules, video content, quick-reference guides, and onboarding programs for the Legal department and cross-functional business partners.
• Cross-Functional Alignment: Partner with Sales Enablement, Okta University, and central L&D to unify company-wide legal enablement initiatives and ensure consistent messaging.
• Mentorship & Metrics: Guide and mentor the Training & Knowledge Management Specialist, establish clear metrics (adoption rates, self-service resolution, and program ROI), and report directly to the Director, Legal Innovation & AI Strategy.
What You Bring
• 6+ years of hands-on experience building Knowledge Management, Enablement, or Instructional Design programs at scale within a high-growth tech or corporate enterprise environment (in-house enterprise experience strongly preferred over firm-only consulting).
• Data Tagging & AI Content Structuring: Practical experience with content taxonomy, metadata tagging frameworks, and an understanding of how structured data impacts vector databases, search retrieval, and enterprise AI tools.
• E-Learning & Video Production Expertise: Direct proficiency in building e-learning courses and video assets using tools like Articulate