About this role
MongoDB Professional Services acts as the delivery owner for complex customer initiatives, translating strategic goals into measurable outcomes across modernization, migration, and AI-related programs. We drive accountability through strong governance, proactive risk management, and alignment with customer priorities.
About the Role
As a Senior Project Manager, you will serve as the accountable delivery lead for complex, customer-facing Professional Services engagements. You will translate customer objectives into clear delivery strategies, balancing customer outcomes with Professional Services business discipline (efficiency, utilization, and health).
We’re looking for candidates who are comfortable working remotely in the US and are able to support either east or west coast customers and internal stakeholders.
You will partner consultatively with stakeholders to shape priorities, manage tradeoffs, and ensure delivery remains focused on high-value outcomes. This role requires an operator who can navigate technically complex environments, lead executive-level governance, and integrate AI-related discovery into the engagement strategy to drive efficiency and value. What you will do:
• End-to-End Delivery: Lead engagements from kickoff through closeout, maintaining continuity and ensuring delivery aligns with customer priorities and business outcomes
• Governance & Operations: Establish rigorous delivery governance, including project planning, milestone tracking, RAID management, and status reporting
• Consultative Partnership: Serve as a trusted advisor, helping customers clarify objectives, make informed tradeoff decisions, and connect technical execution to strategic business value
• Stakeholder Management: Drive alignment and influence outcomes across cross-functional teams (Consulting, Sales, Customer Success) and customer stakeholders, even without direct authority
• Commercial & Delivery Health: Balance customer outcomes with sound business management, including financial discipline, resource utilization, and engagement risk mitigation
• AI Integration: Identify opportunities where AI consultation adds value, leveraging technical subject matter experts to drive efficiency and unlock outcomes
• Continuous Improvement: Contribute to organizational delivery standards and mentor team members to improve consistency and predictability
What you bring:
• Experience: 8+ years leading complex, customer-facing projects or programs in SaaS, Consulting, or Professional Services
• Execution & Governance: Strong command of project delivery fundamentals (scope, schedule, risk, dependencies) and delivery tools (e.g., Jira, Smartsheet)
• Communication & Influence: Proven ability to influence cross-functional teams and maintain an executive presence with both technical and non-technical stakeholders
• Business Acumen: Deep understanding of Professional Services economics, engagement health, and linking delivery to long-term cust