Sr. Manager, Incident Management and Site Reliability Engineering

ABOUT THE ROLE

At Peloton, we provide a seamless experience for our members. To achieve that, our internal engines—Finance, HR, Supply Chain, and Legal—must run with the same precision as our world-class fitness content.

As the Sr. Manager, Incident Management and Site Reliability Engineering for Internal Systems, you will lead the team responsible for the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles. You aren't just managing infrastructure; you are the architect of business continuity. You will lead a team of high-performing SREs to ensure our global SaaS ecosystem (NetSuite, Coupa, Workday) and underlying network infrastructure are resilient, observable, and ready to scale.

YOUR DAILY IMPACT AT PELOTON

• Lead, mentor, and grow a team of SREs. Conduct 1:1s, define career growth paths, and foster a culture of high accountability and psychological safety

• Transition from reactive support to proactive engineering. Align the team’s quarterly goals with broader Finance and Supply Chain digital transformation initiatives

• Architect observability across complex business paths (e.g., ensuring a customer order flows from e-commerce through supply chain into the financial ledger)

• Partner with business owners to define and track Service Level Objectives (SLOs) and Error Budgets for critical SaaS integrations

• Own the Major Incident Response process for corporate systems. Ensure "War Rooms" are efficient and result in actionable improvements

• Lead the Root Cause Analysis (RCA) process, ensuring a culture of continuous learning and systematic "toil" reduction

• Oversee the reliability of API-driven connections and identity management (Okta/Azure AD) across our tech stack

• Champion "Infrastructure as Code" (IaC) to automate manual hand-offs between business systems using Python, Go, or Terraform

YOU BRING TO PELOTON

• 8+ years in SRE, DevOps, or Production Engineering, with 2+ years of direct people management experience

• Deep understanding of Order-to-Cash or Procure-to-Pay cycles. You can translate a "database lag" into its specific impact on warehouse shipping or financial reconciliation

• Management of enterprise ecosystems (NetSuite, SAP, Workday, Salesforce)

• Solid grasp of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint Management

• Proficiency with Datadog, Splunk, New Relic, or Prometheus

• Proven ability to communicate technical risk to non-technical stakeholders (CFO, General Counsel, Head of People

WHAT SUCCESS LOOKS LIKE IN 6 MONTHS

• You have established a predictable sprint velocity and a clear 12-month reliability roadmap for your direct reports

• You’ve launched an Executive Health Dashboard that provides real-time visibility into the health of Peloton's financial and logistical "nervous system"

• Through your team's automation efforts, you have reduced manual toil and decreased the Mean Time to Recovery (MTTR) for Tier-1 internal outages by 20%

#LI-DD1 #LI-REMOTE

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